Shipping & Returns

Shipping

Shipping prices are based on the country of delivery. We ship direct from Australia within 2 business days of purchase.

International Taxes and Duties

Each country has specific regulations about what customs' duties and taxes they will levy. It is your responsibility to find out what import taxes will be levied by contacting your local authority. The Philosopher’s Stones is not liable for any additional charges levied as a result of any import tax which may be applied.

Returns

We have a 60 day risk free 100% money back guarantee. If, for whatever reason, you are unhappy with your purchase, simply return it in it's original packaging (and in the same condition as you received it - excluding the sage) and we will happily refund your money.

Please note shipping is not included in the refund amount.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 60 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tracey@thephilosophersstones.com.au

Exchanges (if applicable)
If you need to exchange it for the same item, send us an email at customercare@thephilosophersstones.co and send your item to: PO Box 5039 Bentleigh East Victoria AU 3165.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping
To return your product, please mail to:

PO Box 5039 Bentleigh East Victoria AU 3165

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.